What does my lease include?
Your lease inclusions are contained in your lease documentation. If you are unsure of what your lease includes please contact one of our Client Service officers.
Maintenance & Service
What should I do when my car requires a routine maintenance service?
If your lease includes maintenance management you simply need to book your vehicle into a service provider in our manufacturer service network.
Always ensure that you have your vehicle serviced by an authorised outlet by:
- Selecting a service provider from the sgfleet authorised manufacturer service network.
- When making a booking, identify your vehicle as a sgfleet vehicle (Note: Do not identify the vehicle by using your organisation or your name).
- When leaving the vehicle with the authorised outlet, let them know what work you want done and request that they contact sgfleet Maintenance Authorisation Centre for authorisation and payment.
- Present your owner’s/service manual as identification, and for service endorsement.
The authorised repairer will forward their account directly to sgfleet for verification and payment.
You will not receive any accounts and should not make any payments for work carried out unless directed by sgfleet to do so.
If your contract does not include maintenance management you can arrange for your vehicle to be serviced, at your own expense, at a service provider of your choice. However, we suggest that during the vehicle warranty period you use the manufacturer’s dealer network.
How do I know where service outlets are located?
You can locate a service outlet by clicking on the following link and selecting the appropriate supplier. Tyre and battery suppliers are also listed on the Manufacturer Service Network link.
Alternatively you can contact the sgfleet Maintenance Authorisation Centre on 1300 658 235.
What do I do when my car requires new tyres?
You can locate a tyre service outlet by clicking on the Manufacturer Service Network link and selecting the appropriate supplier. Alternatively you can contact the sgfleet Maintenance Authorisation Centre on 1300 658 235.
Roadside Emergency Breakdown
What do I do if my car breaks down?
Roadside emergency breakdown services are provided in one of three ways depending on your lease type. Your lease documentation will indicate which service program is applicable to your vehicle.
If your roadside emergency breakdown service is provided by:
- A Manufacturer Sponsored Program - you will need to refer to your owner’s service manual for details of these services.
- sgfleet Roadside Assistance - you can call 1800 818 885 for immediate service.
- A Traditional Motor Club such as NRMA, RACV, RACQ, RACT - you will need to call your motor club on the number provided to you when you joined.
What do I need to tell the Emergency breakdown service?
So that prompt roadside assistance can be provided to your vehicle you will need to provide the following information:
- Your vehicle registration number.
- The location of your vehicle.
- An explanation of the problems you are experiencing.
- A contact phone number.
Should repairs not be able to be completed at the roadside, then the technician will arrange to have your vehicle transported to the nearest manufacturer’s dealership or authorised repair centre.
To assist in getting your vehicle back on the road quickly you will need to contact the sgfleet Maintenance Authorisation Centre on 1300 658 235.
Accidents
What do I do if I have an accident?
If you are involved in an accident you will need to:
- Remain calm, turn off the engine and turn hazard lights on.
- Call the police and/or ambulance on 000 (or 112 from some mobiles) if required.
- Collect all the relevant details for your insurance claim from the party/parties involved.
- Contact sgfleet Accident Management on:
Free Call 1800 269 660
24 hours a day / 7 days a week
If you are unable to contact sgfleet Accident Management (no access to a phone) or your vehicle must be moved immediately, instruct the tow truck operator to tow your vehicle to their holding yard only. You should then contact sgfleet Accident Management on 1800 269 660 at your earliest convenience.
Vehicle Registration
How is my leased vehicle registered if I am a former FleetAustralia driver?
If you are a former FleetAustralia driver your contract covers registration management, sgfleet will initially register your vehicle and handle each registration renewal over the life of your lease. Your vehicle will be registered in your name
- The address will be one of sgfleet’s business addresses (usually Sydney)
- Renewal notices will be sent directly to sgfleet for payment
- Registration labels will be sent direct to you or your organisation for affixing to the vehicle
If your vehicle requires a Roadworthy Inspection Certificate, sgfleet will advise you or your organisation’s administration if a certificate is required. It is then the driver’s responsibility to ensure that the certificate is obtained and forwarded to us 3 weeks prior to the registration expiry date at:
SG Fleet Australia Pty Limited
Registration Officer
PO BOX 252
PYMBLE NSW 2073
If your registration expires prior to receipt of the label or you require a copy of your registration papers, or if you have any further enquiries relating to your vehicle registration, contact your Relationship Manager on 1300 138 235.
How is my leased vehicle registered if I am a former SMB driver?
If you are a former SMB driver your vehicle will be registered in your personal name with your home mailing address. This means that you will receive your registration renewal papers directly.
If your vehicle requires a Roadworthy Inspection Certificate you will need to arrange this and make the necessary payment.
You then have three options;
- You can pay your CTP and registration and then arrange for a re-imbursement by completing an expense claim form.
- You can send sgfleet a copy of your unpaid registration papers attached to an expense claim form. sgfleet will then provide a quote from our preferred CTP insurer. If you wish to accept this quote, sgfleet will arrange both a CTP certificate and make payment directly to the road authority for your registration.
- You can send your unpaid registration papers with your CTP renewal form to sgfleet. sgfleet will then make a direct payment to your CTP provider and the road authority attached to an expense claim form.
All correspondence can be submitted in the following ways :
Fax: 02 9391 5607
Email: claims@sgfleet.com
Mail: SG Fleet Australia Pty Limited
Claims Department
PO BOX 252
PYMBLE NSW 2073
Fuel
If your contract covers fuel, you will be issued with a fuel card(s) within 1 week from delivery of the vehicle.
sgfleet’s preferred fuel supplier is Caltex.
How do I purchase fuel for my leased vehicle?
Fuel may be obtained from any fuel service station nationally, relative to the brand of card issued.
After adding the required quantity of fuel, present your fuel card to the service station console operator, who will ask you to:
- Provide a PIN access number (Optional- depending on account set up)
- Provide an odometer reading
- Provide validation signature (Optional- depending on account set up)
You should ensure that the fuel docket matches the fuel pump reading for litres and dollar amounts. It is also recommended that all fuel dockets be retained for a minimum of 3 months so you can reconcile your statement.
It is essential that you provide the correct odometer reading at the time of each fill, as accurate fuel management and FBT reporting is based on these details.
Your fuel card is vehicle specific, and is not to be used with any other vehicle!
What do I do if my card is lost, stolen or damaged?
To report a lost, stolen or damaged fuel card, contact sgfleet, Fleet Services - Fuel Management immediately on (02) 9494 1000 during working hours. A replacement fuel card will be issued promptly.
Should you wish to report a lost, stolen or damaged fuel card outside normal business hours, on a weekend or public holiday, then please contact the relevant fuel company.
Emergency Reporting Hotline
BP: 1300 130 027
Shell: 1300 655 676
Caltex: 1300 365 096
Mobil: 1800 032 218
Do not leave your fuel card in your vehicle, retain it in a safe place.
Driver Information
What are my responsibilities as a driver or manager of a sgfleet vehicle?
- All vehicle drivers must have a current and valid licence.
- Drivers must never drive the vehicle after drinking alcohol beyond the legal limit or after taking drugs that may impair physical performance.
- Whenever possible, the vehicle should be parked under cover to avoid extreme weather conditions and hail damage.
- For reliable operation of your motor vehicle it is a requirement that the following checks be performed on a weekly basis:
- Oil and coolant levels (refer to owner’s service manual).
- Tyre conditions and pressure.
- Windscreen washer fluid level.
- Battery fluid level.
- Brake fluid level.
- Operation of lights.
- The vehicle is to be serviced at the manufacturer’s service intervals (refer to owner’s service manual).
- The driver is required to regularly clean the vehicle and maintain its appearance.
- Cleaning entails washing, polishing and vacuuming and should be undertaken as necessary.
- Bird droppings will cause damage to the vehicle paintwork and will cause a disproportionate loss of value to the vehicle. Any bird droppings should be removed as soon as possible.
- Vehicles returned to sgfleet at lease end must be in satisfactory condition relative to the vehicle’s age and distance traveled. To find out more please refer to our Fair Wear and Tear guide.
What do I do if I need to be reimbursed for vehicle expenses?
If your contract includes maintenance management, fuel management, or registration management and you incur an expense that is covered by your fleet management contract, then you will be entitled to receive reimbursement from sgfleet.
You will need to download and complete the reimbursement form then forward it to the address shown on the form. Please ensure that you include the original tax invoice and receipts.
Note: Tax invoices and receipts must aggregate at least $ 50.00.
Subject to the terms of your contract, we will determine the amount due for reimbursement, and promptly credit your nominated bank account.
What happens if I incur a traffic or parking violation?
All traffic and parking violations attributed to the vehicle are the complete responsibility of the driver. If a fine is received by sgfleet it will be forwarded to your organisation’s administration for immediate attention.
All fines are to be paid promptly upon receipt of notice.
Unpaid fines in certain states can result in cancellation of a driver’s licence, or cancellation of registration (the offending vehicle or the entire fleet).
What is considered fair wear and tear?
Operating leased vehicles returned to sgfleet at lease end need to be in a satisfactory condition after taking into account:
- the vehicle’s age
- the distance covered, and
- whether the vehicle complies with fair wear and tear guidelines.
Full details are contained in your lease contract documentation or click on this link to view our Fair Wear and Tear guide.
Can I fit additional accessories to the vehicle?
Your new vehicle will be equipped and delivered according to your or your organisation’s requirements. However, there may be some isolated situations when additional accessories are required after delivery of the vehicle.
Contact your Relationship Manager on 1300 138 235 to find out more.
Can I purchase my vehicle at the end of my lease?
Depending on the type of lease contract you may be able to purchase your vehicle at the end of the lease.
If you are unsure please phone your Relationship Manager on 1300 138 235.
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